Freight supplement

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

FREE Shipping to U.S. Mainland addresses only. Unfortunately, we do not offer free shipping to Alaska, Hawaii, Virgin Islands, Puerto Rico or Guam. However we do ship to those locations, and the freight will be paid by you based on the specific address.

When you place an order, we will submit the order to be processed and shipped within 2 business days. Weekends and holidays are excluded. Shipping time may vary due to your requested delivery location. Usually it is 3-5 days. Remote areas may take 5-7 days.

Most items are shipped through FedEx, USPS and UPS. And you will receive a shipping update email containing a tracking number.

*NOTE: If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by emailing (service@koxkingchief.com). Unfortunately, we cannot guarantee cancellations or changes once an order has been sent to our warehouse as we are working to get your order out to you quickly.